Customer support data is sensitive. We've shipped a set of security improvements that give you more control and visibility over who can access your tickets.
SAML Single Sign-On
Enterprise customers can now configure SAML SSO with popular identity providers:
- Okta
- Microsoft Entra ID (Azure AD)
- Google Workspace
- OneLogin
Audit logs
Track every action across your workspace:
- Who viewed, created, or modified a ticket
- Status and assignment changes
- Member and role changes
Export logs as CSV for compliance and security reviews.
Granular roles
Building on DeskHelp's role system, you can now fine-tune what each member can do — from agents who only handle tickets to admins who manage billing and team settings.
Contact our team to enable Enterprise security features.