Last updated: January 2026
This Privacy Policy explains how DeskHelp collects, uses, and protects your information when you use our customer-support helpdesk platform.
We collect the information you provide when you create an account (such as your name and email), the content you add to the service (such as tickets and replies), and basic technical data (such as log and device information) needed to operate and secure the platform.
We use your information to provide and improve the service, authenticate you, process payments, respond to support requests, and keep the platform secure. We do not sell your personal information.
Each workspace's data is logically isolated and protected with access controls enforced at the database level, so members of one workspace cannot access another workspace's data. We use industry- standard measures to protect data in transit and at rest.
We retain your data for as long as your account is active. When you delete your account, we remove your personal data within a reasonable period, except where we are required to retain it for legal or accounting purposes.
Depending on your location, you may have the right to access, correct, export, or delete your personal data. You can exercise many of these rights directly from your account settings, or by contacting us.
If you have questions about this Privacy Policy or how your data is handled, please reach out through our contact page.