Our refreshed iOS and Android apps let your team triage, assign, and reply to tickets from anywhere.
Understand how your support team is performing with real-time ticket metrics, resolution-time tracking, and exportable reports.
New collaboration features — internal notes, presence, and an activity feed — help your team resolve tickets together.
Build DeskHelp into your stack with a new REST API for tickets, plus webhooks that fire on every status change.
Automatically triage incoming tickets with routing rules that set priority and assign the right agent — no manual sorting required.
Major security updates including SAML SSO, audit logs, and granular roles to keep your customer data safe and compliant.