We're introducing a support analytics dashboard that gives you a clear, real-time picture of how your team is handling customer requests.
Real-time ticket metrics
Track the numbers that matter, updated as your team works:
- Open & in-progress tickets — see your live backlog at a glance
- Urgent queue — surface high-priority tickets before they age
- Average resolution time — measure how quickly your team closes the loop
Per-agent reports
Break performance down by teammate:
- Tickets assigned, resolved, and reopened
- Average handling time per agent
- Workload distribution across your team
Data export
Export your ticket data to CSV for deeper analysis or executive reporting. Every export preserves the full ticket history and metadata.
Open the analytics dashboard from the Tickets section of your workspace.