Quick start: your first ticket

This guide walks you through the full lifecycle of a ticket.

1. Open the Tickets dashboard

In your workspace sidebar, click Tickets. You'll see your metrics at the top (open, in progress, resolved, urgent, and average resolution time) and your ticket queue below.

2. Create a ticket

Click New ticket and fill in:

• Subject — a short summary of the request
• Description — the details
• Priority — low, medium, high, or urgent
• Assignee — the teammate who will own it (optional)
• Customer — the name and email of the person who reached out (optional)

3. Work the ticket

Open the ticket to see its full view. From here you can change its status, adjust priority, reassign it, and post replies in the conversation thread.

4. Resolve it

When the request is handled, set the status to Resolved. DeskHelp automatically records the resolution time, which feeds your dashboard metrics.

That's the whole loop — capture, assign, resolve.