Assigning & collaborating

Assignment is what turns "someone should look at this" into "this is mine."

Assigning a ticket

Open any ticket and choose an Assignee from the dropdown in the Details panel. Only members of your workspace can be assigned — DeskHelp enforces this, so you can never accidentally assign a ticket to someone outside the team.

You can also set the assignee when you first create a ticket.

Reassigning

Need to hand a ticket off? Just pick a different assignee. The change is instant, and the full conversation history travels with the ticket so the new owner can pick up right where things left off.

Unassigning

Set the assignee back to Unassigned to return a ticket to the shared queue — useful for triage, where one person sorts incoming tickets before routing them.

Single ownership

We recommend exactly one assignee per ticket. Shared responsibility tends to become no responsibility; a clear owner keeps every request moving toward resolution.