How your data is isolated

DeskHelp uses a multi-tenant architecture, meaning many teams share the same application. The most important property of such a system is that one team can never see another team's data — and DeskHelp guarantees this at the database level.

Row-Level Security

Every ticket and reply is tagged with the workspace that owns it. The database enforces Row-Level Security (RLS) policies that only ever return rows belonging to a workspace you're a member of.

Because this rule lives in the database — not just in the application code — it holds even if there were a bug in the app. A request for another workspace's tickets simply returns nothing.

Enforced relationships

The database also enforces integrity rules automatically. For example, a ticket can only be assigned to someone who is actually a member of that workspace; attempting otherwise is rejected outright.

Why this matters

For a support tool, trust is everything. Enforcing isolation at the lowest layer means your customers' data is protected by the database itself, giving you a guarantee you can stand behind.