Working with tickets

Tickets are the core of DeskHelp. Every customer request becomes a ticket with an owner, a status, and a full conversation history.

What's on a ticket

• Subject & description — what the customer needs
• Status — where the ticket is in your workflow
• Priority — how urgent it is
• Assignee — the teammate responsible
• Customer — who reached out
• Conversation — the thread of replies

The Tickets dashboard

The dashboard gives you an at-a-glance view of your queue, with live metrics across the top and a sortable list of every ticket below. Click any ticket to open its full view.

In this section

• The ticket lifecycle — statuses and priorities
• Assigning & collaborating — routing work to your team
• Replies & notifications — keeping the conversation in one place